At Helpwise, we prioritize the security and privacy of our customers’ data. Below is an overview of our compliance certifications and the measures we take to maintain industry standards:
CSA STAR Level 1
The CSA (Cloud Security Alliance) STAR Level 1 certification highlights our commitment to transparency and best practices in cloud security. This certification underscores our adherence to strict cloud security protocols and our dedication to providing a secure platform for our customers. By maintaining this certification, we ensure that our cloud services meet industry benchmarks and foster trust among our users.
HIPAA Compliance
We ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA), safeguarding protected health information (PHI) and adhering to strict standards for data privacy and security. Our HIPAA compliance framework includes robust encryption methods, secure data access controls, and continuous monitoring to prevent unauthorized access to sensitive information. By adhering to HIPAA standards, we enable healthcare organizations to use our platform with confidence, knowing their data is protected.
ISO 27001:2022 Certification
Helpwise is certified under the ISO 27001:2022 standard, showcasing our robust and systematic approach to managing and securing sensitive customer data. This certification demonstrates our commitment to information security management systems (ISMS) and our efforts to mitigate risks associated with data breaches. By achieving ISO 27001:2022 certification, we provide assurance to our customers and partners that their data is handled with the utmost care and security.
ISO 27001 SoA
Our Statement of Applicability (SoA) outlines the specific security controls we implement to meet ISO 27001 requirements, further demonstrating our commitment to comprehensive information security practices. The SoA provides a detailed overview of the measures we take, such as risk assessments, incident management protocols, and regular audits, to ensure compliance with ISO standards. This transparency reinforces our dedication to maintaining a secure environment for our customers.
PCI DSS v4.0.0 Compliance
Helpwise complies with the Payment Card Industry Data Security Standard (PCI DSS) version 4.0.0, ensuring the secure handling of cardholder data during payment processes. Our PCI DSS compliance involves implementing strong access control measures, maintaining a secure network infrastructure, and conducting regular vulnerability assessments. By meeting PCI DSS standards, we protect our customers’ payment information and provide a secure platform for financial transactions.
SOC 2 Certification
The SOC 2 certification verifies that Helpwise meets stringent criteria for managing customer data based on trust principles, including security, availability, processing integrity, confidentiality, and privacy. This certification reflects our commitment to operational excellence and our ability to safeguard customer data in accordance with industry best practices. Regular SOC 2 audits ensure that we continuously uphold these high standards and adapt to evolving security challenges.
At Helpwise, we recognize that data security is an ongoing process. We are committed to maintaining and improving our compliance certifications to meet the needs of our customers and the industries we serve.
For further details about our compliance certifications or to discuss how Helpwise protects your data, please contact our support team.