Go to Helpwise

Helpwise Support Center

Advice and answers from the Helpwise Team

AI Features: Rephrase and Summarize

Boost your support team’s productivity with Helpwise AI-powered features.
AD
Abhinash Daulaguphu
Updated 3 months ago
Overview
Helpwise has recently released two new AI-powered features to help support teams collaborate more efficiently and draft higher-quality responses faster. Helpwise AI-powered features: Conversation Summarization and Draft rephrasing, allow support agents to deal with long and complex conversations which are often time-consuming and challenging with AI assistance.

In this article, we will outline these AI Powered Features in Helpwise and how to use these features. 
What are the AI-powered features of Helpwise?
1. Conversation Summarization: This feature helps support team members generate an automated summary of the customer conversation, saving time and reducing the risk of miscommunication. This enables multiple team members to get the context of the conversation and work together more effectively to resolve customer issues.

2. Draft Rephrase: Helpwise’s AI draft rephrase feature allows users to instantly rephrase their draft messages, freeing up time to refine and polish their responses. Support agents under pressure to respond quickly can provide high-quality responses to customers with just a few clicks.

How to use these AI-powered features?

Note: Helpwise‘s newly AI-powered features are currently in beta testing and powered by ChatGPT’s APIs.

Helpwise’s AI draft rephrase is available in all Helpwise inboxes. To use this feature:
Step 1: Draft a response in your reply editor.Step 2: Select the drafted response and click on the Rephrase(beta) icon available in the editor.Step 3: You are all set! Helpwise's AI draft rephrase will generate the rephrased draft.
AI-powered conversation summarization is only available for Helpwise Chat inboxes (Coming soon for other inboxes). To use this feature:
Step 1: Navigate to the notes option in your reply editor.Step 2: Click on the AI Summarize(beta) icon available in the editor.Step 3: Helpwise AI will generate the summary of the customer conversation. Add the summary as a note and your team members are all set to collaborate and resolve the customer query.
With AI-powered conversation summarization and draft rephrasing, you can boost your support team’s productivity, reduce response times, and deliver exceptional customer experiences with greater efficiency and accuracy.

If you have any queries about Helpwise's AI-Powered feature or anything around Helpwise, feel free to contact our live chat support or email at help@helpwise.io
Did this answer your question?
😞 😐 😃