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How to Setup Saved Replies?

This article discusses how you can setup saved replies in Helpwise
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Curtis Jackson
Updated 1 week ago

Saved Replies allow you to to make templates of the predetermined messages to common questions. They help you save your time and increase productivity.

Helpwise allows you to setup Saved Replies. Sending the same replies to many of your customers can be tricky because everyone has different names and email. So we came up with a solution.

Variables

Variables are the feature that help you to get a step ahead and personalize your saved replies for your customers. Here is the list of variables that you can use in your saved replies:-

  1. {{recipient.firstname}} – First name of the person who is going to receive your email.
  2. {{recipient.lastname}} – Last name of the person who is going to receive your email.
  3. {{recipient.fullname}} – Full name of the person who is going to receive your email. If we can’t figure out the name then we will replace this with the email of the recipient.
  4. {{recipient.email}} – Email Address of the person who is going to receive your email.
  5. {{mailbox.name}} – Name of the shared mailbox that’s being used to send the email.
  6. {{mailbox.email}} – Email Address of the shared mailbox that’s being used to send the email.
  7. {{user.firstname}} – First name of the colleague who sends the email.
  8. {{user.lastname}} – Last name of the colleague who sends the email.
  9. {{user.fullname}} – Full name of the colleague who sends the email. If we can’t figure out the name then we will replace this with the email of the recipient.
  10. {{user.email}} – Email Address of the colleague who sends the email.

For Example, you can have a reply such as:

Hi {{recipient.fullname}}, 
Thanks for your email. You should receive a reply positively withing next 2-3 business hours.
Regards, {{user.fullname}}
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